Ceist: Have you ever reported nasty, abusive, name-calling, mocking, filthy comments to Facebook or Twitter? If not, you should try it; you’ll get a reply, a very informative reply. They both have their Community Standards which you can read and your complaint will be judged by whether or not a Standard has been breached.
The problem is that the Standards are not at all communal. They are highly individualistic – essentially liberal – but they have a selected list of sentiments which have been deemed unacceptable. That is to say, promoting violence or affronting on the basis of gender, disability, sexual orientation, race etc. will likely be censored and the offender may be suspended. However, with a nod to defending freedom of speech, personal abuse is permitted and this is where there’s a high dive into libertarianism, an isolating individualism.
Let us suppose that on Twitter you have been subjected to weeks or months of common abuse: ridicule, name-calling, accusations of wrongdoing, attribution of views you don’t have, foul-mouthed innuendo etc. You decide to submit a report. What happens next is that you receive an expression of regret which TELLS you that you have been offended by something which unfortunately complies with community standards, that you should not have to endure offence and suggesting that you block, cut off contact with, the offender. In other words, the victim is allowed no reaction other than offence and must take responsibility for their own isolation from the supposed offence while the offender can carry on abusing others.
Now, let’s clear up something here. There is a world of difference between i) allowing someone to censor expression by claiming to be offended (Salman Rushdie has done an excellent demolition job on this.) and ii) allowing an intruder to ruin a conversation. Look at it this way: if a group were having a conversation on a street corner and an intruder persisted in coming up to them, casting rude/obscene comments, that would be regarded as simple bad behaviour and no one would argue that the discussants were responsible. Bluntly, addressing on-line nastiness has nothing whatsoever to do with being offended and a lot do with saving ordinary conversation.
If the sort of vile stuff directed most prominently at female politicians but also at anyone trying to make a civil point is in compliance with “community standards”, then whoever takes care of those rules misunderstands both “community” and “standards”.
At this point we come to an old political divide, opposing traditions: liberal versus public service. The liberal approach – in the past applied to print media – is to have everyone more or less free to say and do as they please and competition will produce a desirable outcome; essentially it’s a market. The public service approach – in the past applied to broadcasting – is to subject a media provider to obligations to supply a public good which a market may fail to do – typically, ensure coverage of current affairs, public controversy and in accordance with rules like objectivity, fairness etc.
There’s now a political choice to be made, just as there was for newsprint and for broadcasting. In dealing with social media platforms does the state go basically liberal, allow them do as they please including the formulation of their own standards; or should “community” be taken back such that the state acting in the public interest will decide on, formulate and legislate to have social media conform to the standards of a real-world community.
Of course this is a simplification whose purpose is to draw attention to an old political choice. It might be said that the policy choice doesn’t belong to the I.T. age. However, this has been the controversy at the centre of thinking about virtual worlds right back to when John Perry Barlowe’s 1996 “Declaration of the Independence of Cyberspace” sought to prevent government crossing into the vast new spaces beyond the cyber frontier.
In summary, in our ordinary day-to-day community we all know damn well that personally abusive tweets/comments have nothing to do with either freedom of expression or the right to offend.