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I’ve been lazy and far too slow to write about the way in which automated systems are being designed to exclude citizen participation. As some of you may know, I was banned from FB for a period because of a particular comment I posted and I still cannot see how the comment could have caused any problem whatsoever.* I’ve failed to get an explanation from FB by way of their on-line reply forms. I discovered that they have a phone number in Dublin. I called and was met with the familiar, “Press 1 or 2 or 3 …” runaround. Selecting 1 produced a recording telling me that I was dealing with an on-line company and that I should use the on-line forms which I’d already found were ignored. OK, so many large organisations – including the HSE ** – take the view that dealing with citizens is done by way of mass media only. However, while the HSE press office will respond to a citizen, FB make it absolutely clear that they will talk only to accredited and “legitimate” journalists. If this interests you, from Ireland call 01 5530550 and select 3 to hear what for me is an extraordinary message.
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* https://colummccaffery.wordpress.com/2013/10/17/on-being-silenced-on-facebook-and-unable-to-discover-why/
** HSE is Ireland’s Health Services Executive.

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