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Tag Archives: frontline workers

I wrote recently about how concern over commercialisation of the universities was masking the larger problem – and frankly, the scandal – that is the usurpation of conventional management. A relatively new elite have changed the objectives of the universities to their own interest. In doing so they have used a familiar lexicon to disguise their efforts, to make them appear efficient and business-like. They have misused access to information systems to invert the relationship between management information and management objectives.*

My reason for returning to the topic so soon is that reaction to the original piece, while oddly favourable, has missed the point. Many of those who’ve spoken to me about the piece assumed that it was taking sides in the entirely bogus debate that is frontline workers versus administrators. It’s worth emphasising that what has been done to university management is common to many – perhaps most – organisations. I’ve had lecturers and post grad workers say to me that I was right to comment on the growth of admin. staff and the decline in academic staff. I made no such comment.

With the rise of electronic and the decline of paper systems three things were inevitable. Firstly, many of those who operated the paper systems would have to go or adapt. Secondly, the electronic systems would require technical and user support staff. Thirdly, the increase in data production would create a need for more administration. In short, it’s not in the least paradoxical that more efficient systems would demand staff increases. All of this can and should be managed. Change is not a recent phenomenon and has always had to be managed. The contrived specialisation of the likes of “change management” is as much a fetish as the production of management information for its own sake.

Setting frontline workers – be they doctors, firefighters or academics – against administrators suits those who are the real problem. They will side with the frontline workers and condemn administration in the language of efficiency. If successful, they are so well entrenched that it is they who will decide which administrators will go and what is best done by contractors. Thus, aided by their apparent critics in academia, their grip on universities will tighten at the expense of poorly paid staff and those remaining managers who might have offered some opposition.

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* https://colummccaffery.wordpress.com/2014/04/25/cui-bono-the-commercialisation-of-universities-is-more-complex-and-durable-than-many-critics-imagine/

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Anyone active in collective bargaining over the past few decades will be well aware of the offer and acceptance of “allowances” when the demand was for a pay increase. It is therefore ridiculous to categorise all allowances as some kind of luxury extra that can be cut without touching basic pay.

Any restructuring of the public service which fails significantly and very obviously to reduce inequality of income in the public service is a failure for the Labour Party.*

The final details have yet to emerge but all of the indications particularly over the past week suggest that the Croke Park 2 agreement has been poisoned by the conservative doctrine of “fairness”.**

It goes like this. Because it is planned to cut “allowances” for “frontline” workers, “fairness” demands that highly paid workers who don’t get allowances have their pay cut too. In other words, we are back to “sharing the pain” and leaving the structures of inequality intact. It is certain that rich public servants will be cut by proportionately more but clearly they are much more able to absorb small reductions even when these are expressed in impressive percentages.

It is of course a matter of the Labour Party being outmanoeuvred by market liberals and failing to reduce inequality but it is also a question of leftist acceptance of enormous levels of inequality while maintaining a vestige of credibility.*** Credibility is secured by talking about merely the richest 1% and arguing that it would be “unfair” to tackle one group of rich people unless all rich people can be similarly affected. Even opponents of Labour in government and those on the left whose ambition it is to destroy Labour effectively support inequality of income.
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* I am a longtime member of the Labour Party.

** https://colummccaffery.wordpress.com/2012/09/18/fairness-has-become-the-conservatives-shield/
https://colummccaffery.wordpress.com/2013/01/03/how-concerned-are-you-about-horizontal-fairness/
https://colummccaffery.wordpress.com/2012/10/08/inequality-of-income-can-labour-put-it-on-the-public-agenda-and-achieve-some-reduction-while-in-government/

*** https://colummccaffery.wordpress.com/2012/05/08/prioritising-public-spending-and-reducing-income-inequality-in-the-public-sector-a-motion-which-failed-to-make-the-agenda-for-the-labour-party-conference-2012/