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Tag Archives: customer

My long-time friend, Eamon Tuffy, socialist and former county cllr, reminded me recently that it’s no longer clear if South Dublin County Council has a county manager. That post now seems to be Chief Executive.* It might be argued that this makes no difference. However, it is certain that the change was discussed and decided upon. In other words, there are reasons.

The change was, moreover, not done in isolation. There are now “Directors of …” and the council is adamant that it will redefine citizens as customers.

What we are witnessing is our local county council taking part in much wider phenomenon: corporatisation. **

Too many local politicians want to be community workers and to avoid bringing politics into … well, politics – and they’ll try to convince themselves that words don’t matter.*** Words do matter and these changes will appear over and over in media in order to drive home their acceptability and the acceptability of the political changes they reflect.
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* http://www.sdcc.ie/the-council/about-us/management-team
** http://en.wikipedia.org/wiki/Corporatization
*** https://colummccaffery.wordpress.com/2014/07/21/if-the-county-council-is-not-a-little-parliament-what-is-it/

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It was reported in The Irish Times of Jan. 4th that the Minister for Communications, Energy and Natural Resources, Pat Rabbitte, was concerned about where Irish journalists’ denigration of politics will take us. He is essentially correct. However, his approach is far too simplistic.

He seems to think that better reporting would be a remedy. He neglects to consider that there is a consensus among journalists that amounts to a political theory. The informed, deliberative citizen of a republic does not feature. Rather the customer is supplied with revelations of wrongdoing and “unfairness”. Not convinced? Think about what even the best journalists say they want to do: investigative reporting! Politics is seen as antagonism between the “political class” which has control over endless resources which they are too mean (“not in touch with reality on the ground”) or too stupid (“It’s not rocket science.”) to spend, and pressure groups who force the “political class” to spend on whatever mobilises effective “activists” at the expense of groups less powerful.

It is both a complex and a deeply conservative political viewpoint and Pat poses no challenge to it other than to raise again the decades-old worry about the derision of representative democracy. A challenge, I’m convinced, will come only from siding with a republican/participative model of citizenship (as opposed to a liberal/consumerist model) and thinking about what – very approximately – the citizen requires of media. Then consideration of regulation can follow. After working out citizen service Pat could start with a broadcasting bill whose core is citizenship and not existing structures, practices and conventions.