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I’ve written before about managerialism [i] (as opposed to management) as a self-serving, parasitic weight on a huge range of enterprises. The HSE seems to be particularly burdened. Here’s a quotation from Kitty Holland in The Irish Times (Saturday, October 13, 2012):

“A HSE spokeswoman says a procurement process had been completed this year for the provision of enhanced home-care packages for which private and voluntary operators can tender. The packages include occupational therapy, physiotherapy and chiropody as well as home-help hours.

‘The arrangements commenced on July 1st, 2102, for a minimum of 12 months. The new arrangements refer to new packages to be allocated during that time,’ she says. A number of providers have won the contracts in each region, and about three-quarters of those are private operators.” [ii]

 

We’ve joked about management-speak or bafflegab [iii] for years; it is an amusing symptom of a deep malaise. However, it does help us to locate the malaise. When we hear of the composers of “mission statements”, “standard operating procedures”, “core competencies” and the likes, we should no longer laugh but approach the source with a view to excising it.

Anyone on the staff of the HSE who thinks that it makes sense when talking about home care to say that, “a procurement process had been completed this year for the provision of enhanced home-care packages for which private and voluntary operators can tender.”, must GO and go soon before they do any further damage. There must be some managers in the HSE who can be relied upon to manage in the meaningful sense of the word. It’s time they showed a little integrity and spoke up.

 

It’s not necessary for me to expand here on the difference between home-care and a standardised package which can be procured from competing operators because any thinking person is perfectly aware of the difference. One would have to be baffled by one’s own bafflegab, blinded by ambition, indoctrinated beyond the reach of common sense or plain stupid to think seriously that home-care is a product.

 

A leftist response might talk about this in terms of the move to privatise but privatisation is simply a consequence – a very profitable – consequence of what is happening here. Leftists would do better to think in terms of a powerful clique – even cult – having gained control over management and administration.

 

This is managerialism and its practitioners are confined neither to public nor private industry. When they assume control, the service or industry will be changed to operate in their interests. At this stage they are fairly large in number, so getting rid of them will cause unemployment but it will have to be done. They are redundant and should be treated as such. The problem will be finding real managers who can reorient an enterprise to its real purpose.

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2 Comments

  1. The problem is that well meaning managers can sometimes feel that they have to sound ‘professional’ and have not got the courage to speak in plain language due to what they perceive as expectations to speak in ‘bafflrgab’ from up the line. I can never get over the audacity of high street banks when they started to refer to getting a loan from them as asking for a ‘product’, and that started 20 years ago.

  2. Russell, Thanks for your comment. I too think that acceptance of “product” was quite a turning point. It is complete bollocks but so far I’ve not heard one journalist tell a bafflegabber to stop and talk sense. I’m far less sympathetic than you to managers who go along with this silly talk. They are generally well paid and are expected to show some integrity. Frankly, if they won’t speak out, they are probably unsuited to management. Moreover, the language is just a symptom of the underlying malaise; a manager’s decision to go along with it generally signals acceptance of the “managerial” approach.


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